What services does ReNovaIT offer?

Find clear and concise answers to the most frequent inquiries about our computer repair and maintenance services.

1. What is ReNovaIT?

ReNovaIT is an Estonia-based IT services company specializing in hardware refurbishment, IT support, computer repair, hardware upgrades, and IT lifecycle management. Our mission is to help businesses and individuals maximize the lifespan of their technology while reducing electronic waste through sustainable practices.

2. What services do you offer?

We provide a wide range of IT services, including:

• Remote and on-site IT support
• Computer and laptop diagnostics
• Hardware repairs
• SSD and RAM upgrades
• Device refurbishment
• Preventive maintenance
• IT lifecycle management
• IT asset management
• Sustainable technology consulting
• Network services
• Printer services

3. Who are your services for?

Our services are designed for:

• Small and Medium-sized Businesses (SMEs)
• Startups
• Educational institutions
• Healthcare organizations
• Non-profit organizations
• Individual customers

4. Do you offer remote IT support?

Yes. Many software and configuration issues can be resolved remotely, allowing us to provide quick assistance without requiring an on-site visit. We use Team Viewer Quick Support for the remote operations. You can download the necessary version for your Windows, Mac, Android or IOS device here.

5. Do you provide on-site support?

Yes. Depending on your location and service requirements, we can provide on-site support for businesses and organizations. We serve our customers in Estonia, Latvia, Lithuania (Baltics) and Finland (Nordics).

6. What is hardware refurbishment?

Hardware refurbishment is the process of professionally restoring computers and IT equipment to reliable working condition through cleaning, testing, repairs, upgrades, and quality assurance. Refurbished devices often provide excellent performance while reducing environmental impact.

7. Is it better to upgrade my computer instead of buying a new one?

In many cases, yes. Upgrading components such as SSDs or memory can significantly improve performance while costing much less than purchasing a new computer. We assess each device individually and recommend the most cost-effective solution.

8. What types of devices do you service?

We work with:

• Desktop computers
• Laptops
• Workstations
• Business IT equipment
• Selected peripherals and accessories

9. Do you provide warranty on repairs?

Yes. Depending on the repair or refurbishment service performed, we provide a warranty on parts and workmanship. Specific warranty terms will be communicated before the service is completed. All repairs come with a 90-day warranty to ensure your technology functions reliably.

10. How long does a repair usually take?

Repair times depend on the complexity of the issue and the availability of replacement parts. We always aim to complete repairs within 24 to 48 hours as efficiently as possible while maintaining high-quality standards.

11. How can I request support?

You can contact us through:

• Our contact form
• Email
• Phone
• WhatsApp
• The online booking system available on our website

12. Can I track my repair request?

Yes. Customers using our support portal can receive updates regarding the progress and status of their repair or service request.

13. Do you provide business IT support contracts?

Yes. We offer tailored IT support and maintenance solutions for businesses. Please contact us to discuss your organization’s specific requirements.

14. What is IT lifecycle management?

IT lifecycle management is the process of planning, maintaining, upgrading, refurbishing, and responsibly retiring IT equipment. Effective lifecycle management helps organizations reduce costs, improve reliability, and minimize electronic waste.

15. What is Circular IT?

Circular IT focuses on extending the useful life of technology through maintenance, repair, upgrades, refurbishment, reuse, and responsible recycling. It supports both environmental sustainability and cost efficiency.

16. Why is sustainability important to ReNovaIT?

Technology has a significant environmental impact. By promoting repair and refurbishment instead of unnecessary replacement, we help reduce electronic waste, conserve valuable resources, and support a more sustainable future.

17. How do you protect my personal data?

We take data privacy seriously and process personal information in accordance with the General Data Protection Regulation (GDPR). Customer information is handled securely and confidentially.

18. Will my personal files remain private during repairs?

Absolutely. We only access customer data when it is necessary to complete the requested service and always treat your information with strict confidentiality.

19. What payment methods do you accept?

We accept secure online payments, bank transfers, and other payment methods available through our website. Business customers can also receive invoices.

20. How can I contact ReNovaIT?

You can reach us through:

📍 Registered Office: Narva mnt 5, Tallinn, 10117, Estonia

🌐 Website: https://renovait.ee

📧 Email: info@renovait.ee

📞 Phone: +358415770985

💬 WhatsApp

21. Why should I choose ReNovaIT instead of replacing my equipment?

At ReNovaIT, we believe that replacing technology should be the last option, not the first. Through expert diagnostics, repairs, upgrades, and refurbishment, we help our customers extend the lifespan of their IT equipment, reduce costs, and contribute to a more sustainable future. Our approach combines technical expertise with circular economy principles, delivering reliable solutions that benefit both your business and the environment.