Terms and Conditions
These Terms and Conditions were last updated on July 5, 2026 and apply to citizens and legal permanent residents of the European Economic Area and Switzerland.
Welcome to ReNovaIT OÜ (hereinafter “ReNovaIT”, “we”, “our”, or “us”). These Terms & Conditions (hereinafter “Terms”) govern your use of our website and the services provided by ReNovaIT OÜ. By booking a service, requesting support, or using our website, you agree to these Terms.
1. Company Information
ReNovaIT OÜ
Registry Code: 17520413
VAT Number: EE102992401
Address: Harju maakond, Tallinn, Kesklinna linnaosa Narva mnt 5 10117 Estonia
Email: info@renovait.ee
Phone: +358415770985
Website: https://renovait.ee
2. Our Services
ReNovaIT provides professional technology services, including but not limited to:
- IT Support
- Computer & Laptop Repair
- Hardware Diagnostics
- Hardware Upgrades
- Hardware Refurbishment
- Preventive Maintenance
- Remote IT Support
- On-site IT Support
- IT Lifecycle Management
- Sustainability & Circular IT Consulting
Service availability may vary depending on location and workload.
3. Booking Appointments
Appointments can be booked through our website using SimplyBook.me or by contacting us directly.
Appointments are confirmed once accepted by ReNovaIT.
Customers are encouraged to notify us as early as possible if they need to cancel or reschedule.
4. Quotations
Repair quotations are provided without obligation.
Unless otherwise stated, quotations remain valid for 14 calendar days.
Additional faults discovered during diagnostics may require an updated quotation.
5. Free Diagnostics
ReNovaIT provides one complimentary diagnostic assessment per device.
If the same device is presented again within 30 days and the customer chooses not to proceed with the recommended repair, a diagnostic fee of €30 per hour may apply.
Customers will always be informed before any diagnostic fee is charged.
6. Payments
Accepted payment methods include:
- Bank Transfer
- Estonian Bank Payments
- POS Terminal Payments
Payment terms:
- Repairs without replacement parts are payable immediately upon completion.
- Repairs requiring replacement parts require a 50% deposit before parts are ordered.
- The remaining balance is payable before the repaired device is returned.
Ownership of replacement parts remains with ReNovaIT until full payment has been received.
7. Repairs & Refurbishment
ReNovaIT performs repairs using:
- New parts
- Genuine manufacturer parts where available
- Compatible replacement parts
- Professionally refurbished components
Where refurbished or compatible parts are proposed, customers will be informed in advance and their agreement obtained.
8. Warranty
ReNovaIT provides:
Labour Warranty
90 days
covering workmanship relating to the completed repair.
Replacement Parts
Replacement parts are covered by the manufacturer’s warranty, subject to the manufacturer’s terms and conditions.
The warranty does not cover:
- Physical damage
- Liquid damage
- Power surges
- Misuse
- Unauthorized modifications
- New faults unrelated to the original repair
9. Customer Responsibilities
Customers agree to:
- Provide accurate information about the reported fault.
- Remove accessories that are not required for repair.
- Collect repaired devices promptly.
- Provide passwords or encryption keys when necessary for diagnostics or repair.
- Inform ReNovaIT of any sensitive or confidential information stored on the device.
10. Data Backup Responsibility
Customers are solely responsible for creating a complete backup of all important data before submitting a device for repair or diagnostics.
Although ReNovaIT exercises reasonable care during all repair procedures, data loss may occur due to hardware failure, software corruption, firmware updates, storage device replacement, or other technical circumstances beyond our control.
ReNovaIT shall not be liable for the loss, corruption, or recovery of customer data unless otherwise agreed in writing.
11. Device Testing
To diagnose faults and verify successful repairs, ReNovaIT may perform:
- Hardware diagnostics
- Stress testing
- Software installation
- Operating system updates
- Firmware or BIOS updates
- Performance testing
- Security verification
These procedures are carried out solely for the purpose of delivering the requested service.
12. Remote & On-site Support
Remote IT support is available to customers within the European Union where technically feasible.
On-site services are available in Estonia, Latvia, Lithuania, and Finland, subject to scheduling, travel availability, and applicable service fees.
13. Refurbished Equipment
ReNovaIT may sell professionally refurbished IT equipment.
Each refurbished device is inspected, tested, cleaned, and prepared to ensure reliable performance.
Specifications may differ from new products, and availability depends on stock.
14. Uncollected Devices
Customers are expected to collect repaired devices within 30 calendar days after notification that the service has been completed.
If a device is not collected within this period and reasonable attempts to contact the customer have been unsuccessful, ReNovaIT reserves the right to charge reasonable storage fees or take further action as permitted under applicable law.
15. Business Hours
Our standard business hours are:
Monday – Friday
09:00 – 18:00 (Eastern European Time / Eastern European Summer Time)
Closed on Saturdays, Sundays, and Estonian national public holidays.
16. Limitation of Liability
ReNovaIT shall not be liable for indirect, incidental, or consequential damages arising from the use of our services, except where liability cannot be excluded under applicable law.
Nothing in these Terms limits consumer rights granted under mandatory legislation.
17. Sustainability Commitment
ReNovaIT is committed to promoting sustainable IT lifecycle management through repair, refurbishment, reuse, and responsible resource management.
Where appropriate, we encourage extending the lifespan of technology before considering replacement, supporting both environmental sustainability and cost-effective solutions for our customers.
18. Privacy
The processing of personal data is governed by our Privacy Policy and Cookie Policy, available on our website.
19. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Estonia.
20. Dispute Resolution
If a dispute arises, customers are encouraged to contact ReNovaIT so that we can seek an amicable resolution.
If a dispute cannot be resolved through mutual discussion, it shall be subject to the jurisdiction of the competent courts of the Republic of Estonia or any applicable consumer dispute resolution body.
21. Contact Information
For any questions regarding these Terms, please contact:
ReNovaIT OÜ
Harju maakond, Tallinn, Kesklinna linnaosa Narva mnt 5 10117 Estonia