Privacy Policy
This Privacy Policy was last updated on July 5, 2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
ReNovaIT OÜ (hereinafter “ReNovaIT”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data responsibly in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Estonian data protection laws.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book our services, or contact us.
1. Data Controller
ReNovaIT OÜ
Registry Code: 17520413
VAT Number: EE102992401
Person Responsible for Data Protection: Arif Bulut
Address: Harju maakond, Tallinn, Kesklinna linnaosa Narva mnt 5 10117 Estonia
Email: info@renovait.ee
Phone: +358415770985
Website: https://renovait.ee
2. Personal Data We Collect
Depending on how you interact with us, we may collect:
Contact Information
- Full name
- Company name
- Email address
- Telephone number
- Billing information
- Address
Booking Information
When scheduling appointments through SimplyBook.me:
- Appointment details
- Requested service
- Preferred date and time
- Additional notes
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referring website
- Cookies
- Website usage statistics
This information helps us improve our website and services.
IT Service Information
When providing repair or IT support services, we may collect:
- Device manufacturer and model
- Serial numbers
- Hardware specifications
- Repair history
- Installed components
- Warranty information
- Service records
- Diagnostic results
Where necessary for repair, customer files or system information may become accessible during the service process. ReNovaIT does not intentionally access, copy, or use personal files unless required to complete the requested service.
CCTV
Our premises are protected by CCTV surveillance for:
- Security
- Crime prevention
- Protection of customers
- Protection of employees
- Protection of company assets
CCTV footage is only accessed when necessary.
3. Why We Process Your Data
We process personal information for the following purposes:
- Providing requested IT services
- Managing bookings
- Communicating with customers
- Preparing quotations
- Processing payments
- Issuing invoices
- Maintaining repair history
- Managing warranties
- Improving our website
- Meeting legal obligations
- Preventing fraud
- Ensuring security
4. Legal Basis for Processing
Under the GDPR, we rely on one or more of the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent (where required)
5. Cookies
Our website uses cookies to improve functionality, analyze website traffic, and enhance your browsing experience.
Please refer to our separate Cookie Policy for detailed information.
6. Google Analytics
Our website uses Google Analytics to understand how visitors use our website.
Google Analytics collects anonymous information such as:
- Pages visited
- Time spent on the website
- Device type
- Browser
- Approximate location
- Website interactions
Google Analytics is only activated where required after obtaining your consent.
7. Third-Party Service Providers
To operate our business efficiently, we use trusted third-party providers, including:
- Zone.ee (website hosting and email)
- SimplyBook.me (appointment scheduling)
- WPForms (contact forms)
- Google Analytics (website analytics)
- Estonian banking providers (payment processing)
These providers process personal data only as necessary to deliver their services and are expected to comply with applicable data protection laws.
8. Payment Information
Payments may be made using:
- Bank transfer
- Estonian bank payment services
- POS terminal payments
ReNovaIT does not store your online banking credentials or payment card information.
9. Data Retention
We retain personal information only for as long as necessary.
Typical retention periods include:
| Data Type | Retention Period |
| Contact form enquiries | 12 months |
| Booking information | 3 years |
| Repair history | 3 years |
| Warranty records | 3 years |
| Support documentation | 3 years |
| Accounting records | 7 years |
| Invoices | 7 years |
| CCTV recordings | Retained only as long as reasonably necessary for security purposes, unless required for legal proceedings |
10. Data Security
We take appropriate technical and organizational measures to protect your personal information, including:
- SSL encryption
- Secure hosting through Zone.ee
- Access controls
- Password-protected systems
- Regular software updates
- Security monitoring
- Routine backups
While no online service can guarantee absolute security, we continuously work to protect your information.
11. Sharing Your Information
We do not sell your personal data.
Information may only be shared with:
- Payment providers
- Website hosting provider
- Booking platform
- Accountants
- Government authorities where legally required
- Law enforcement where required by law
12. International Data Transfers
Some of our service providers may process personal information outside the European Economic Area (EEA).
Where this occurs, appropriate safeguards are applied in accordance with GDPR requirements, such as Standard Contractual Clauses or other approved transfer mechanisms.
13. Your Rights
Under the GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing
- Withdraw consent
- Receive a copy of your data (data portability)
- Lodge a complaint with the competent supervisory authority
14. Children’s Privacy
Our services are intended for customers aged 16 years or older.
If a customer is under the age of 16, a parent or legal guardian must provide consent before personal data is processed or services are provided.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or our services.
The latest version will always be available on our website.
16. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your GDPR rights, please contact us.
ReNovaIT OÜ
Registry Code: 17520413
VAT Number: EE102992401
Address: Harju maakond, Tallinn, Kesklinna linnaosa Narva mnt 5 10117 Estonia
📧 Email: info@renovait.ee
📞 Phone: +358415770985
🌐 Website: https://renovait.ee